Faqs

What is a Fixed gear bike?

A fixed gear bike is a bike with a fixed sprocket on the rear hub. This means that there is no free pedaling: If the pedals turn the wheels turn, if the pedals stop the bike will stop. You have full control of the speed, your only limit will be the power of your legs. There’s no derailleur, no gearbox, and if you want no brakes.

Maximum efficiency, almost non-existent maintenance, total speed control.

What more could you want?

The flip flop hub allows you to decide how to ride your bike. The hub has a “free” pinion on one side and a “fixed” pinion on the other; By releasing the wheel and rotating it 180 °, you can choose your favorite transmission. 

Simply because it is the perfect urban bike.

On the road it fears no competition.  It is fast, minimal, no useless technology, it has no derailleurs, gearbox or unnecessary wires. 

It is simple and therefore requires minimal maintenance. It is also very light and can be easily transported and stored anywhere: by car, train, metro, at the office or at home.

A skid stop is when your back wheel stays on the ground and skids to a halt. This technique simply consists of getting up on the pedals, moving the center of gravity forward, releasing the weight on the front wheel, and locking the pedals perfectly horizontally with respect to the ground.  In this way the rear wheel will lock, causing the bicycle to slide forward but at a much lower speed than the initial pace. 

To learn this technique a lot of practice must be done. It is suggested to start on grass, and always practice with at least one brake on.

When you ride your bicycle, does it creak in an unpleasant and annoying way? Don’t panic! Just take the bike to any mechanic for an overhaul. This is something you need to do periodically. The noise usually comes from the unlubricated or loose bottom bracket.

After assembling it, take the bike to a trusted mechanic to have it overhauled. The components of the delivered bike are not always tight and lubricated in the right way.

If you are driving the bike in a fixed gear way, the front brake will be enough, since the rear wheel can be stopped using your legs.

On the other hand, if you ride freewheeling, you will also need to set up  the rear brake and drive with both brakes.

When it comes to decide which bike to get, you have the main choices:

To buy from a Marketplace/distributor (websites that offer multiple brands) or to buy from the brand owner. 

Bicycle market places mostly sell non-self produced products. Therefore, they offer the advantage of choosing between multiple brands, however they do not provide after-sales technical assistance: they must follow the rules of the brands owners. 

Instead when you buy directly from the producer, such as Freexed.com, you can be sure that you will be provided with expert after-sales technical assistance.

Trust in us! You won’t regret it.

Of course it is! Especially on our website. 

All purchases made with us are 100% secure. 

The encryption and security protocols used for bank transactions are 100% reliable and are managed by a partner company leader in the sector: Afone.

Absolutely not. You are free to purchase without logging in. 

We always recommend to register  in order to track the history of your orders and allow you to download invoices or necessary documents (for example instruction manuals).

Ordering a Freexed item is very easy. You just have to add the items you want to your shopping cart; when you are done, enter your personal data, the shipping address and choose your preferred payment method. The site will automatically calculate the shipping costs. If you wish, you can also order by Whatsapp; just write us on 0039  351 573 7524. We will  help you finalise your order.

Very simple, if the product is available you will be able to proceed and complete the order. If  the product is out of stock or unavailable, the “BUY” button won’t be active, so you won’t be able to finalise the order.

The order takes 1-2 days to get ready for shipping in Italy and 3-6 working days to the rest of Europe. You can find all the details of rates and delivery times from the link below.

If the system stops after inserting the delivery ZIP code, don’t worry! It is because you are outside the EU or in an area that’s difficult to reach by our trusted couriers.

In this case, please send us an e-mail with all the Shipment data and we will arrange the shipment for you. 

We will notify you of the shipping costs by e-mail and you will be free to decide whether to continue with the purchase or not.

Until the order is confirmed, you have the opportunity to modify or cancel it. If you change your mind you have a few hours to call and notify us to cancel the order.

In Italy, shipping is free everywhere with purchases of at least 65 Euros, except for some “specific” areas for which there is a supplement.

In the rest of Europe, shipping is paid by the buyer (Europe is divided into 3 areas with different rates). See the page on shipping costs.

Yes, you can return items and get a refund within 14 days after receiving the order. 

The item must not have been used, damaged or show signs of wear and tear. You must return your item in the original packaging (which must be suitable for re-sale).

The returned items must be in their original condition and suitable for re-sale.

Here you will find a document that explains in detail the procedure for returns and refunds.

The cost you see in the total is inclusive of VAT, and transportation. You will never find unexpected expenses.

Freexed is supported by  Afone Paiement in order to guarantee maximum security in online payments and to provide an intuitive and simple to use payment system.

Freexed reserves the right to cancel the order and the transaction for security reasons.

Freexed offers multiple payment methods:

  • Credit card / debit card: it is the fastest, most reliable and commission-free way for you. Credit card payments, thanks to existing security protocols, are 100% reliable. We accept Visa, Maestro and Mastercard with  the “Verified by Visa” payment system.
  • Payments with PayPal. PayPal allows you to pay directly with an email address.. The moment you choose this payment method, the system will automatically add a small commission (which goes to PayPal) and which will be indicated with a separate item.

  • If you choose to pay via bank transfer, once the order has been received, the Seller will notify the user by email of the bank details and the deadline for making the transfer. The email may contain the request to send by email the receipt of the transfer made or the confirmation of the same.

    In case of payment via bank transfer, the delivery term will run from the bank transfer receipt date on the part of the Seller, or from the date on which the bank transfer is confirmed as having been ordered in favour of the Seller, whichever comes first.

You are free to return the product within the limit of 14 days, but remember that the return shipping is free only if the are some mistakes caused by Freexed.com.  

If you make a mistake with the purchase or you don’t like the item, the transport costs will be at your expense and you will have to communicate your intention to ordini@freexed.com.

We will provide you all the information you need to proceed.

 

The return transport is free only if the mistake is made from our side; On the other hand, if you buy the wrong size by mistake or you do not like the article, the transport costs will be paid by you.

Remember that the item must be returned in excellent condition  and in its original packaging. It should not have been used, and must be in it’s original condition and fit for resale.